Our Promise

We pride ourselves on our personal customer service, so when you book with us we guide you through the whole process with honesty and expert knowledge, so you can look forward to your holiday with complete confidence.

Booking with us means you can rest assured that we have taken care of everything. From international flights, transfers, hotel accommodation and touring, to inside knowledge and expert advice, we’ve got it covered so you can relax and enjoy your holiday. With long standing relationships with our ground handlers in each destination, we can promise that our excellent local guides will make sure you are well looked after and you get the most out of your trip.

Don’t just take it from us, hear it from our clients:

“We’d certainly like to take the time to thank you for making this trip the incredible experience it was. The decisions made by Odyssey World with regards to accommodation, activity, length of time between things, choice of guide etc were all absolutely brilliant. And the organisation was amazing! We really did feel like royalty, being welcomed and helped from place to place with such consideration and seamless precision. … I just want to say thank you again for your help – Rob and I got so much from your expertise and were made to feel like we had a friend on the end of the phone to consult at any time”

Daisy

Your holiday is 100% financially protected by our status as a fully bonded ATOL Tour Operator and through International Passenger Protection Insurance. Having the protection when booking through a fully bonded tour operator means that in the unlikely event anything should happen to Odyssey World as a business, your money or holiday is protected.

Also if there are any unforeseen problems on the ground, such as delays, which might affect your holiday, our specialists are at hand 24 hours a day proactively solving them to ensure your trip runs smoothly.

“We had an amazing time thanks to you – I appreciate all the time and effort you made to make this holiday unique and exciting. Our outbound flight was massively delayed (4 hours), which meant we missed our connection in KL to KK. … We were really concerned that we would miss our hotel transfer and were so pleased that the Borneo rep had waited the extra 4 hours to meet us.”

Chris

ATOL

Air holiday packages shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is ATOL 9353. Please see our Terms and Conditions for more information.

If your booking includes a flight arranged by us from the UK, your whole trip will be subject to ATOL protection. Our ATOL number is 9353 and you can check our status on the ATOL website. Our registered business is Option to Travel Ltd and we trade as the brand Odyssey World.

The flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it.

 

Non-ATOL Financial Protection

For travel not protected under the ATOL scheme, Odyssey World has arranged additional protection in the unlikely event of our business failure.

In accordance with Passenger protection policy for insolvency cover in respect of the “The Package Travel Regulations and Linked Travel Arrangements (LTA) Regulations 2018” all passengers booking with Odyssey World are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Option to Travel Ltd.

There is no requirement for Financial Protection of day trips, and none is provided.

This insurance is valid for packages booked that DO NOT include flights. If Odyssey World have booked your flights from the UK, your whole trip will be covered by ATOL instead.

Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. – This insurance is only valid for passengers who book and pay directly with/to Odyssey World. If you have booked and/ or paid direct to a Travel Agent for a holiday with Oyster Worldwide Ltd please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance.

This insurance has been arranged by International Passenger Protection Limited and underwritten by Liberty Mutual Insurance Europe SE. For further information please go to www.ipplondon.co.uk
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CLAIMS PROCEDURE:

Download Claims Form from www.ipplondon.co.uk

Any occurrence which may give rise to a claim should be advised within 14 days to:

IPP Claims at Cunningham Lindsey

Oakleigh House

14-15 Park Place

Cardiff CF10 3DQ, United Kingdom.

Telephone: +44 (0)345 266 1872

Email: Insolvency-claims@ipplondon.co.uk

or online at http://www.ipplondon.co.uk/claims.asp

In order to deal promptly with any claim hereunder it is essential that you retain all bills, receipts and other documents relating to your travel arrangements.

CLAIM FORMS MUST BE SUBMITTED WITHIN SIX MONTHS OF DATE OF INSOLVENCY
WE CANNOT CONSIDER OR PAY CLAIMS RECEIVED AFTER THIS DATE

Please be aware that Odyssey World has secured the above policies for your financial protection in the unlikely scenario that our business stops trading. It does not replace personal travel insurance and it is a condition of booking that you have a suitable travel insurance policy in place for all travellers.