Ensure your holiday booking is fully protected

Your money is safe with Odyssey World. Whether we book your flights, or you just book a ground only tailor made tour with us, you can be sure that your money is protected.

ATOL – for UK passengers

ATOL (which stands for Air Travel Organiser’s Licence) is a UK financial protection scheme and it protects most air package holidays sold by travel businesses that are based in the UK. If your booking includes a flight arranged by us from the UK, your whole trip will be subject to ATOL protection. Our ATOL number is 9353 and you can check our status on the ATOL website. Our registered business is Option to Travel Ltd and we trade as the brand Odyssey World.

International Passenger Protection – for UK and EU passengers

For travel not protected under the ATOL scheme, Odyssey World has arranged additional protection in the unlikely event of our business failure.

In accordance with Passenger protection policy for insolvency cover in respect of the “The Package Travel Regulations and Linked Travel Arrangements (LTA) Regulations 2018” all passengers booking with Odyssey World are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Option to Travel Ltd.

There is no requirement for Financial Protection of day trips, and none is provided.

This insurance is valid for packages booked that DO NOT include flights. If Odyssey World have booked your flights from the UK, your whole trip will be covered by ATOL instead.

Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. – This insurance is only valid for passengers who book and pay directly with/to Odyssey World. If you have booked and/ or paid direct to a Travel Agent for a holiday with Odyssey World, please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance.

This insurance has been arranged by International Passenger Protection Limited and underwritten by Liberty Mutual Insurance Europe SE. For further information please go to www.ipplondon.co.uk

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CLAIMS PROCEDURE:

Download Claims Form from www.ipplondon.co.uk

Any occurrence which may give rise to a claim should be advised within 14 days to:

IPP Claims at Cunningham Lindsey

Oakleigh House

14-15 Park Place

Cardiff CF10 3DQ, United Kingdom.

Telephone: +44 (0)345 266 1872

Email: Insolvency-claims@ipplondon.co.uk

or online at http://www.ipplondon.co.uk/claims.asp

In order to deal promptly with any claim hereunder it is essential that you retain all bills, receipts and other documents relating to your travel arrangements.

Please be aware that Odyssey World has secured the above policies for your financial protection in the unlikely scenario that our business stops trading. It does not replace personal travel insurance and it is a condition of booking that you have a suitable travel insurance policy in place for all travellers.